RETURN POLICE
Return & Exchange Policy
If for any reason you are not satisfied with the replica item you received, you may return it under the below conditions:
- Return requests should be emailed to sogobiz@gmail.com within 7 days from the delivery confirmation date.
- All items must be returned in unused condition and original packaging, Used items cant be returned.
- When no quality issue, the return shipping fees would be at your charge
- For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer sogobiz@gmail.com , as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return Merchandise Agreement (RMA), a RMA number and a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the RMA, and that we did not agree on. Please kindly note that shipping fee would be at your charge, A compensation will be offered for those shipping costs. Please also note that returns for defective reasons will be exchanged to the same model.
How to exchange/return products
1. Simply E-Mail sogobiz@gmail.com within 7 days from the delivery confirmation date.
2. In this Email, please provide the following information
a. Your full name and address
b. the order number or order date
c. the date the order was received
d. the list of items to be exchanged (name and reference number)
e. The reason why you would like to return your items
3. Upon receipt of your return request, our Customer Service Department will provide you with a RMA (Return Merchandise Agreement) and RMA number. This RMA number should be referred to for any further correspondence inherent to this return.
4. Upon receipt of this RMA, please ship back the items listed on the RMA to the indicated return address.
5. Please email us with a tracking number of your return.
6. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.
IMPORTANT
As per our policy, and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.
Would an order settled by credit card payment be canceled before its shipment, and if client requests a refund, we would do so but would apply a USD 50 charge for processing this refund. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.
Would an order settled by other payment be canceled before its shipment, and if client requests a refund, the money transfer fee would be at the expense of the client.
Please keep in mind that you have purchased replicas, and not genuine bags! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise we would be advertising genuine bags!
Returns should be shipped via courier at client expense, and a traceable Tracking Number should be provided to us. For quality related returns, we will offer clients a wallet of our choice in compensation of return shipping fees.
Please note that returned items are subject to final inspection before exchange will be processed. Allow 3 to 10 business days for an exchange to be processed.
We strive to perfection in all aspects of customer service, and we are positive you will be highly satisfied with the quality of our products and service.
